Effective dATE 25/01/2025
Business Name: Crypto2Pro
Contact: Support@crypto2pro.com

Crypto2Pro respects the privacy of individuals and is committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

Depending on how you interact with Crypto2Pro, we may collect and hold information including:

• full name;
• email address;
• telephone or mobile number;
• residential or billing address where required;
• payment and transaction information;
• information provided through payment processors such as PayPal or other payment providers;
• IP address and device or browser information;
• website and analytics information;
• course or program enrolment information;
• attendance and participation information;
• communications between you and Crypto2Pro;
• customer support and complaint information;
• information voluntarily provided by you; and
• other information reasonably necessary for us to provide our services or operate our business.

We do not intentionally collect sensitive information unless it is reasonably necessary for our functions or activities, permitted by law, or otherwise provided with appropriate consent or authority.

You should not provide sensitive personal information to Crypto2Pro unless it is specifically requested or necessary.

We may collect personal information:

• when you register or purchase a Crypto2Pro service;
• when you complete a form;
• when you contact us by email, telephone or another communication channel;
• when you participate in training sessions, webinars or online meetings;
• when you access our website or member platforms;
• through website cookies and analytics technologies;
• through payment providers;
• through third-party platforms used to provide the Service; and
• when you voluntarily provide information to us.

Where reasonably practicable, we will collect personal information directly from you.

We may collect, hold, use and disclose personal information for purposes including:

• providing and administering Crypto2Pro services;
• providing access to training, community platforms and educational materials;
• processing payments and transactions;
• communicating with customers;
• administering accounts and memberships;
• recording attendance and participation where relevant;
• providing customer support;
• responding to enquiries and complaints;
• improving our services, website and educational content;
• maintaining business and accounting records;
• preventing fraud, misuse and security incidents;
• complying with legal and regulatory obligations;
• establishing, exercising or defending legal claims; and
• sending marketing communications where permitted by law and, where required, with your consent.

We will generally only use or disclose personal information for the purposes for which it was collected, purposes that are reasonably expected, or where otherwise permitted or required by law.

Where permitted by law, Crypto2Pro may send information about its services, educational programs, events or promotions.

You may opt out of marketing communications at any time by:

• using the unsubscribe facility contained in the relevant communication; or
• contacting us at Support@crypto2pro.com.

Opting out of marketing communications will not necessarily stop essential or transactional communications, such as information relating to your account, purchases, payments, security, legal matters or the delivery of a service you have purchased.

We may disclose personal information where reasonably necessary for the purposes described in this Policy.

Recipients may include:

• payment processors and financial service providers;
• website, hosting and technology providers;
• video conferencing and webinar providers;
• email and communications providers;
• analytics and marketing technology providers;
• contractors and service providers;
• professional advisers, including lawyers and accountants;
• insurers;
• government agencies, regulators, courts or law enforcement bodies where required or authorised by law; and
• other parties where you have consented or disclosure is otherwise permitted by law.

We do not sell personal information as a business asset or rent personal information to third parties for their independent marketing purposes.

Some of the third-party providers used by Crypto2Pro may be located outside Australia or may store or process personal information outside Australia.

Depending on the services used at the relevant time, these providers may include international technology, payment, communications, hosting, analytics or video-conferencing providers.

Countries in which relevant providers may be located or process information may include the United States and other countries in which our service providers operate.

The specific countries may change as our service providers and technology arrangements change.

Where the Australian Privacy Act and APPs apply, Crypto2Pro will take reasonable steps required by applicable law in relation to overseas disclosures.

By using third-party services integrated with Crypto2Pro, your information may be processed in accordance with the privacy policies and terms of those providers.

Our website may use cookies, pixels, analytics tools and similar technologies.

These technologies may collect information such as:

• IP address;
• browser type;
• device information;
• pages visited;
• approximate location;
• referral information;
• website usage;
• interaction with content; and
• technical information about your visit.

We may use services such as Google Analytics or similar services to understand website traffic, improve functionality and analyse engagement.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

Payments may be processed through third-party payment providers, including providers such as PayPal, Stripe or other payment processors used by Crypto2Pro.

Crypto2Pro generally does not need to store complete payment-card information where that information is processed directly by the relevant payment provider.

Payment providers may collect, store and process information in accordance with their own privacy policies and applicable laws.

Crypto2Pro takes reasonable steps appropriate to the circumstances to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

• access controls;
• password protection;
• restricted administrative access;
• secure payment processing;
• software and system updates;
• appropriate security controls provided by third-party technology providers; and
• reasonable procedures for responding to suspected security incidents.

No online system can be guaranteed to be completely secure.

Where required by applicable law, Crypto2Pro will respond to eligible data breaches in accordance with the applicable privacy and data-breach requirements.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

When personal information is no longer reasonably required and there is no legal reason to retain it, we will take reasonable steps to destroy or de-identify it.

You may request access to personal information we hold about you and may request that inaccurate, incomplete or outdated information be corrected.

Requests should be sent to:

Support@crypto2pro.com

We will deal with requests within the timeframe required by applicable law.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, applicable law may allow or require us to refuse access or correction. If this occurs, we will explain the applicable reason where permitted by law.

If you believe Crypto2Pro has mishandled your personal information, you may contact us at:

Support@crypto2pro.com

Please provide sufficient information for us to investigate your complaint.

We will acknowledge and investigate privacy complaints and provide a response within the timeframe required by applicable law.

If you are dissatisfied with our response, or if the matter is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

Our website, training materials and communications may contain links to or integrations with third-party websites, applications or platforms.

Crypto2Pro is not responsible for the privacy practices of independent third parties.

You should review the privacy policy of any third-party service before providing personal information to that service.

We may update this Privacy Policy from time to time.

When we make changes, we will publish the updated version on our website and update the Effective Date.

Where required by law, we will provide additional notice of material changes.

Our privacy practices should always be consistent with the version of this Policy applicable to the relevant period.

For privacy questions, access or correction requests, or privacy complaints, contact:

Crypto2Pro
Attn: Andrew Kiernan
Email: Support@crypto2pro.com
Location: Western Australia, Australia

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